Why do you need my documents?
In order to protect you from identity theft and confirm you are legally allowed to participate, we'll need to confirm your identity. This is a process called Know Your Customer (KYC).
It's just one of the steps we take to help protect our customers and the integrity of our service.
We'll attempt to do these checks electronically after your first deposit. But if we can't verify your details this way, we'll send you a request to forward us your documents for manual verification. If you don't receive a request, we don't need any documents from you. It's that simple.
Verification will need to be completed within 72 hours from your first successful deposit attempt to prevent your account from being suspended.
If we request your documents, please scan them or take a high-resolution photograph, and send them to email@example.com or firstname.lastname@example.org for Indian customers.
Please note: it can take up to 48 hours for your documents to be verified.
We accept the following government issued documents as proof of your identity:
- Valid ID card
- Valid photo driving licence
- Valid passport
We accept the following documents as proof your address:
- Address on valid driving licence
- Utility bill (no older than three months)
- Bank or savings account statement
Reasons we might not accept a document
We may not be able to accept proof of identity or address documents for any of the following reasons:
- The documents are distorted and/or not legible
- The full document is not displayed
- The documents were not attached to the email
- The document has expired
- The proof of address is older than three months
For more information on verifying your account, you can read the Terms and Conditions here.