There are several reasons why you may not be able to withdraw your winnings. The most common reason is that you've not yet met the play-through requirements detailed in the terms of your bonus. You can check this in the Withdrawal section of your Banking page.
It may also be that you've not yet passed our verification process. In order to adhere to Responsible Gaming policies and anti-money laundering laws we must verify your identity. This means checking that you are who you say you are, which also helps us to protect minors and other vulnerable people. For more information click here.
It could also be that your payment method for withdrawal does not match the one you used to deposit. For a smooth and easy transaction, we suggest using the same method. If for some reason this isn't possible, our customer service team will get in touch with you to discuss your options.
If you still can't withdraw your winnings, please follow the contact us link below for further assistance.