If you’re unable to load a casino game, try these steps first:

1. Try using a different internet browser – our software works best in Google Chrome. 
2. Check that you’re connected to the internet – you might need to restart your router/Wi-Fi.
3. Clear your cookies and cache.

If that doesn’t help, check the following:

·    Ensure that your pop-up blocker is disabled.
·    Check that that you have installed the latest versions of Java and Adobe Flash Player on your computer.
·    Ensure that you have installed the latest version of your browser.

Please email screenshots of the error message to our support team if further assistance is required.