Once we’ve paid out your money, it will take a short time to clear, depending on your withdrawal method:
- Webwallet: 2-24 hours
- Credit/debit card: 1-2 business days
- Bank account: 1-2 business days
Please allow for processing time in addition to the above - after requesting a withdrawal, your funds move into a short queue where our payments team process your request.
Withdrawals that are made late on a Friday afternoon and over the weekend will generally only be processed by your Bank from the following Monday onwards. The clearance times stated above will commence from then.
We'll send your funds to you via the same method that you used to make a Deposit. If there is a restriction or limit that prevents us from using this same method, we will send your funds using your Preferred Method of Payment (PMOP). You’ll be contacted via email to confirm the status of your withdrawal.